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We may employ third-party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services, or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.

To provide the Service

Infrastructure and databases

Service ProviderPurposePrivacy Policy
HerokuUsed to manage Databook infrastructure and databasePrivacy Policy
MongoDBUsed to operate our databasePrivacy Policy
AWSUsed to host our infrastructurePrivacy Policy
GoogleUsed for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module)Privacy Policy
MicrosoftPowerBI used for Prospect Intelligence Workbenches (if customer opts for this product module)

Azure Open AI supports Databook products and features that use generative or conversational AI capabilities		Privacy Policy
SlackUsed for customer support notificationsPrivacy Policy

Security and authentication

Service ProviderPurposePrivacy Policy
Auth0Used for Single Sign On authenticationPrivacy Policy
CloudflareUsed to operate our databasePrivacy Policy

Error detection and logging

Service ProviderPurposePrivacy Policy
SegmentUsed to distribute data to other service providersPrivacy Policy
DatadogUsed for log managementPrivacy Policy

Subscription management and payment processing

Service ProviderPurposePrivacy Policy
ChargebeeUsed for billing and subscription managementPrivacy Policy
StripeUsed for payment processing (only for credit card subscriptions)Privacy Policy

Analytics

Service ProviderPurposePrivacy Policy
AmplitudeUsed for user analytics for web and iOS appPrivacy Policy
Google AnalyticsUsed for user analytics for visitors to our marketing websitePrivacy Policy

To communicate with you

Service ProviderPurposePrivacy Policy
IntercomUsed to send direct marketing and customer support messages to customers or visitors who provide contact details on our websitePrivacy Policy
SendGridUsed to send service-related emailsPrivacy Policy

Non-core Service Providers

Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.