Service Providers
Updated: March 31, 2023
We may employ third party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Services is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.
If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.
To provide the Service
Infrastructure and databases
| Service Provider | Purpose | Privacy Policy |
| Heroku | Used to manage Databook infrastructure and database | Privacy Policy |
| MongoDB | Used to operate our database | Privacy Policy |
| AWS | Used to host our infrastructure | Privacy Policy |
| Used for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module) | Privacy Policy | |
| Microsoft |
PowerBI used for Prospect Intelligence Workbenches (if customer opts for this product module) Azure Open AI used for Email Builder (if customer opts for this product module) |
Privacy Policy |
| Slack | Used for customer support notifications | Privacy Policy |
| Synthesia | AI Video (Only applies to our automated video briefing product) | Privacy Policy |
| Descript Overdub | Text to Speech (Only applies to our automated video briefing product) | Privacy Policy |
| Vimeo | Video Platform (Only applies to our automated video briefing product) | Privacy Policy |
Security and authentication
| Service Provider | Purpose | Privacy Policy |
| Auth0 | Used for Single Sign On authentication | Privacy Policy |
| Cloudflare | Used to improve performance and security of our website | Privacy Policy |
Error detection and logging
| Service Provider | Purpose | Privacy Policy |
| Segment | Used to distribute data to other service providers | Privacy Policy |
| Datadog | Used for log management | Privacy Policy |
Subscription management and payment processing
| Service Provider | Purpose | Privacy Policy |
| Chargebee | Used for billing and subscription management | Privacy Policy |
| Stripe | Used for payment processing (only for credit card subscriptions) | Privacy Policy |
Analytics
| Service Provider | Purpose | Privacy Policy |
| FullStory | Used for user analytics on Databook web app | Privacy Policy |
| Amplitude | Used for user analytics for web and iOS app | Privacy Policy |
| Google Analytics | Used for user analytics for visitors to our marketing website | Privacy Policy |
To communicate with you
| Service Provider | Purpose | Privacy Policy |
| Intercom | Used to send direct marketing and customer support messages to customers or visitors who provide contact details on our website | Privacy Policy |
| SendGrid | Used to send service-related emails | Privacy Policy |
Non-core Service Providers
Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.