Service Providers

 

Updated: March 31, 2023

We may employ third party companies to facilitate our Services (“Service Providers”), to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Services is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We review the security and privacy policies of any Service Provider before allowing them access to any Personal Information.

If you would like to be notified of any changes to the list of Service Providers on this page, please email us at info@trydatabook.com and ask to receive Service Provider update notifications.

To provide the Service

Infrastructure and databases

Service Provider Purpose Privacy Policy
Heroku Used to manage Databook infrastructure and database Privacy Policy
MongoDB Used to operate our database Privacy Policy
AWS Used to host our infrastructure Privacy Policy
Google Used for Databook Corporate IT, plus Prospect Intelligence Workbenches (if customer opts for this product module) Privacy Policy
Microsoft

PowerBI used for Prospect Intelligence Workbenches (if customer opts for this product module)

Azure Open AI used for Email Builder (if customer opts for this product module)

Privacy Policy
Slack Used for customer support notifications Privacy Policy
Synthesia AI Video (Only applies to our automated video briefing product) Privacy Policy
Descript Overdub Text to Speech (Only applies to our automated video briefing product) Privacy Policy
Vimeo Video Platform (Only applies to our automated video briefing product) Privacy Policy

 

Security and authentication

Service Provider Purpose Privacy Policy
Auth0 Used for Single Sign On authentication Privacy Policy
Cloudflare Used to improve performance and security of our website Privacy Policy

 

Error detection and logging

Service Provider Purpose Privacy Policy
Segment Used to distribute data to other service providers Privacy Policy
Datadog Used for log management Privacy Policy

 

Subscription management and payment processing

Service Provider Purpose Privacy Policy
Chargebee Used for billing and subscription management Privacy Policy
Stripe Used for payment processing (only for credit card subscriptions) Privacy Policy

 

Analytics

Service Provider Purpose Privacy Policy
FullStory Used for user analytics on Databook web app Privacy Policy
Amplitude Used for user analytics for web and iOS app Privacy Policy
Google Analytics Used for user analytics for visitors to our marketing website Privacy Policy

 

To communicate with you

Service Provider Purpose Privacy Policy
Intercom Used to send direct marketing and customer support messages to customers or visitors who provide contact details on our website Privacy Policy
SendGrid Used to send service-related emails Privacy Policy

 

Non-core Service Providers

Additionally, we use a number of Service Providers for purposes that are not integral to our Service (e.g. calendar scheduling to set up a call with a customer who has requested to speak to us). To request a list of these non-core Service Providers, please email us at info@trydatabook.com.