Sales leaders are among the most burdened professionals in the B2B workforce. Not only are they tasked with guiding the strategic performance of a team, but they’re also responsible for delivering real revenue to the company at large. For many enterprise sales companies, that means setting—and then answering for—multi-million dollar forecasts every quarter. As such, these VPs, directors, and managers have concrete concerns about how to get their jobs done as effectively as possible.
That’s why, in early 2022, Databook conducted our first ever State of Sales Leadership survey. We asked more than 300 sales execs about which KPIs are commanding their attention, which solution priorities matter most to the effectiveness of their teams, and where they’re seeing the greatest challenges in tackling those priorities. Our goal was to get a better idea of what today’s sales leaders believe they need in order to elevate team performance and reach critical objectives.
Part 1: Sales Leadership Metrics that Matter Most
One of the consequences of an increasingly large sales tech stack is the ability to track dozens of seller statistics. The problem? Many of them, while interesting, aren’t relevant to what sales leaders actually need to know.
In this initial results release from our survey, we’re looking at the top metrics sales leaders prefer when evaluating and tracking seller performance across a number of key areas. Here are the primary takeaways.
Key Takeaways: How Sales Leaders Measure Success
- Speed to productivity is critical for measuring team efficiency. In today’s environment, the challenges associated with attracting and retaining sales talent make finding the best people and ramping them quickly even more critical to track than quota attainment.
- To qualify opportunities, the dollar value reigns supreme.
- If you want to know how to convert bigger deals, look to win rates. While sales leaders also track average contract value (ACV) and sales cycles, win rates get the greatest focus.
- Customer lifetime value and net dollar retention are the metrics sales leaders use to keep track of how customer relationships grow. Again, it all comes back to the dollar.
- We collected responses from 303 sales leaders
- Job functions included: CXO – Sales, SVP/VP of Sales, Head of Sales Development, RVP Sales, and Head of Sales Enablement, as well as CSO – Marketing, SVP/VP of Marketing, Head of RevOps
- All respondents answered all survey questions